A complaint is an expression of dissatisfaction, however made, by a person or persons with a legitimate interest in the
Academy but not being employed at the Academy or part of the Governing Body. The complaint could be about the standard
of teaching, or about the conduct, actions or omissions of members of the support or teaching staff employed at the Academy.
It is tempting to say that anonymous complaints should be disregarded unless somebody is prepared to substantiate them.
The danger in this is that they may be related to something quite serious and, if the foreseen eventuality occurs, to the
detriment of the Academy, the complaint may surface and the claimant subsequently say “well, I may not have put my name
to it, but I did at least warn them it was going to happen.” Such complaints should be left to the Principal’s discretion to
decide whether the gravity of an anonymous complaint warrants its investigation.
It is widely accepted as good practice that every effort should be made to resolve complaints by informal means. However,
complainants should be informed that formal procedures are available in certain circumstances should they feel that their
concerns cannot be resolved informally.
The investigation of any complaint will be kept confidential at all stages and any papers provided to those investigating, or
adjudicating on complaints will be marked confidential and destroyed, except for the file copy which itself will be confidential.
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